Hickory – The City of Hickory recently implemented a more secure, convenient, and user-friendly online payment system for its customers. The new and improved interface by Paymentus provides numerous benefits to customers, enabling them to pay their utility bills faster, easier, and more conveniently and securely.
The new features include an improved user experience, a “Pay Now” feature that allows for quick payment without having to register an account, and registered account enhancements, including view and pay multiple accounts at once, view payment history and consumption information, and view past billing statements. The new system will also enable City of Hickory customers to easily save payment information, sign up for paperless billing with email reminders, and schedule automatic payments from a checking account or credit card.
Additionally, the City is finalizing a new automated phone payment system with an easy-to-use call flow and features such as quick account balance review and payment with a credit card, debit card, or eCheck.
Paymentus currently accepts Visa, MasterCard, Discover, and electronic checks for the payment of utility billings, including charges for water, sewer, solid waste fees, and commercial waste billings.
In the future, the Paymentus system will also accept payments for fire and life safety inspection and permitting fees.
“We are excited about these changes to our online payment system and they reflect our continual commitment to providing a superior customer service experience,” said Hickory City Manager Warren Wood. “We recognize that customers want flexibility, accessibility, convenience, and a user-friendly experience without sacrificing security. We believe these new features deliver them.”
For more information about the new payment system, or assistance with setting up a new account, please call (828) 323-7424.
